Privacy overview
This page sets out, in ordinary language rather than legal shorthand, what Silveredge Casino typically holds about a player and why. It covers the moment you first register, the records created every time the cashier is used, and whatever gets logged when you contact support. If a term here feels unclear, the contact section further down is the fastest way to ask, and a plain answer beats a vague one every time.
Data we collect
The site may collect information you provide directly, technical details from your browser or device, and records created automatically when a payment, bonus or support case is processed.
| Information | Why we use it | How long we keep it |
|---|---|---|
| Name, date of birth and contact details | To open an account and confirm you meet the 18+ age rule | For as long as your account stays open, plus any legally required period after closure. |
| Deposit and withdrawal records | To process cashier requests and check for irregular activity | Kept with the linked transaction history for audit purposes. |
| Browser and device details | To keep sessions stable and reduce fraudulent logins | Held for a limited operational window, then cleared on a rolling basis. |
| Messages sent to support | To resolve account, payment or safer-play queries | Attached to the relevant support ticket until the case is closed. |
Cookies
Small pieces of data sit in your browser to keep you signed in between pages, remember your display preferences and support basic traffic measurement. Your browser settings let you block or delete these at any time; doing so can make login or the cashier behave inconsistently, since a handful of cookies are load-bearing rather than optional.
| Cookie type | What it does | Can you block it? |
|---|---|---|
| Essential | Keeps you signed in and lets the cashier function correctly | No - blocking these breaks core site functions |
| Preference | Remembers display and language choices between visits | Yes, though preferences will reset |
| Analytics | Shows which pages are used, in aggregate, to guide improvements | Yes, with no effect on core functions |
How referrals are handled
If you reach Silveredge Casino through a partner link, that fact may be logged so the referral can be attributed correctly. Every join and login button on this site points to the single /start/ path rather than embedding a tracking link directly in the page, which keeps the visible content free of marketing parameters.
Read the data basics before creating an account.
18+ only. Play recreationally and set a deposit limit before your first NZD payment.
Get startedWho else sees your information
A small number of outside parties see parts of your account information because the casino service genuinely needs them to function: the company that processes a card or bank payment, a provider that confirms your identity during verification, and a support platform used to log and answer tickets. None of these parties receive more than the specific detail their task requires, and Silveredge Casino does not sell player information as a product in its own right.
What you can ask us to do
Reach out using the contact details below for any of the following, and expect a response tied to your registered account rather than a generic reply.
- See your data: Ask what personal information is currently held against your account.
- Fix an error: Flag a wrong email, phone number or address so support can correct it.
- Adjust marketing: Turn optional promotional messages on or off from your account preferences.
- Ask a question: Email us directly if something in this policy isn't clear.
- Close your account: Ask support to close your account; some records may still be kept afterward where compliance rules require it.
How your information is protected
Account and payment records are kept behind standard technical safeguards, including encrypted connections between your browser and the site, and restricted internal access so only staff who need a record for a specific task can view it. No system is completely immune to risk, which is exactly why the account habits described on the login page - a unique password, an up-to-date browser, and payment methods held in your own name - remain worth following even when the platform side is handled carefully.
Contact us about privacy
When you contact us about a privacy question, include your registered email, a short description of the issue, and only the information support needs to identify your record - avoid attaching documents unless asked.
Address: 48 Victoria Street, Hamilton 3204, New Zealand